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Shipping & Returns

 

RAVEN DENIM ONLINE STORE SHOPPING POLICY

This section covers all the policies regarding placing orders, shipping and making returns with the Raven Denim Online Store. 

Your satisfaction and a pleasant online shopping experience are our top priorities. We recommend you familiarize yourself with our policies, as they govern any transaction you enter into with us. By placing an order, clicking the checkout button, and entering your payment information or any other similar action, you agree to be bound by the following terms and conditions:

 

ORDER PROCESSING:

Orders placed in this online store are usually processed the same day; our maximum shipping time is within 2 business days from the date the order was placed and paid for. Orders placed for products that are out of stock may take longer to process.  Stock status and/or the estimated delivery date are indicated on the product detail page.

In some cases we may need to contact you prior to processing your order. If we are unable to reach you at using the contact information you provided us within 5 days, we may cancel your order and refund any payment you made.

 

ORDER PAYMENT:

We accept all major credit cards: American Express, Visa, MasterCard and Discover as well as PayPal and wire transfers. We do not accept cash, checks, cashiers/certified certified checks, or Western Union.

 

SALES TAX:

Sales tax will be automatically added to your shopping cart at checkout when applicable.

 

PROMO CODES

Promo codes and discount coupons can be used to buy jeans, shorts, skirts, jackets and any other fashion item offered in this online store, unless otherwise specified. Discount codes may be found on this website, on our social media pages and in promotions and advertising. If you have a discount coupon or promo code please keep the following in mind:

  • Only one code may be used per order.

  • Certain items (including all sale items) are excluded from special offers.

  • Codes may not be applied after an order is placed and/or processed. 

 

SHIPPING

DOMESTIC SHIPPING

All US orders are shipped via USPS or UPS and should be received within 3-5 business days after processing.  Saturday delivery is available if prearranged with Customer Service, an additional shipping fee may apply.

DOMESTIC SHIPPING RATES

METHOD

PRICE

USPS Priority Mail

FREE

UPS or USPS Next Day

$27.00

UPS or USPS 2 Day

$19.00

  

INTERNATIONAL SHIPPING

We ship to any country in the world. If your country is not listed in our drop down country list on the order checkout page, please call us to place a phone order or send us an email.

Shipping will be provided via your choice of DHL or USPS Global Express Mail. You can also arrange for a carrier of your choice by sending us your shipping label and scheduling your pickup.

International orders are not guaranteed to ship within 2 business days because additional verification is often necessary. Please allow up to 20 business days for delivery. We are not responsible for shipping delay caused by customs or any other reason.

International customers are responsible for customs clearance, duty, foreign taxes and any other applicable charges and fees in the country they are shipping to.

We are required by law to declare the actual value of the merchandise and mark it as dutiable; please do not ask us to cheat by declaring a lower value.

International shipping rates vary between $20 and $130 depending on the shipping method and final destination.

Orders can't be changed or modified once they are shipped.  

*** RUSSIA shipping: If you are shipping to Russia, the ship to address you provide must be a commercial address. 

We are not responsible for shipping delays cause by customs in your destination country. If you give us an address that can't receive the merchandise we are shipping you, we will refund the price of the product when we received it back and your shipment will be treated as a refused shipment (please see below for details about refused shipments).

 

RETURNS

Raven Denim Online Shop offers hassle free returns.

If you are not satisfied with your purchase, you may return it to us within 14 days for a refund or exchange.

The following rules and guidelines apply:

  • All returns must be postmarked within 14 days of receipt

  • Use the return form enclosed in your package, follow the instructions

  • The merchandise must be in its original new and resellable condition, unworn/unwashed

  • We do not accept returns/exchanges on custom-made, altered or special order items, undergarments, or sale/discounted merchandise. All of these types of sales are final

  • Damages that occur during care of a garment such as dry cleaning, washing or wear are not grounds for return

  • Please do not return anything to us COD or freight collect, our receiving department will refuse the shipment

  • Returns must be made in adequate packaging (like the original), we are not responsible if your return is damaged in shipping due to poor packaging

  • Use the shipping label we provide for the return; we are unable to refund shipping charges

  • Some discounted / on sale merchandise is not eligible for returns (please contact customer service for details)

  • SALE items are not eligible for free returns when combined with additional promotional discounts, including but not limited to sitewide sales and coupon discounts.

 

We do not refund return freight charges. Use the prepaid shipping label. The pre-paid shipping label we provide you is the only way we can pay for return freight charges because we can't refund shipping you paid on your own.   

 

DAMAGED/INCORRECT ITEMS

If we shipped you a damaged or incorrect garment, please keep the original packaging, do not wear or use the garments and do not remove the tags. Use the provided return label and follow the return instructions above.

 

REFUSED SHIPMENT

If you refuse your shipment from us, we will refund the order value less the actual freight charges and any restocking fee we deem appropriate. This applies to all refused orders, even those that went out with free shipping.

 

LEGAL

This agreement is governed by the laws of the state of California.  Any litigation must be brought to the appropriate court in the County of Los Angeles California.

 

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